Regulatory Documents
and
Frequently Asked Questions

Frequently Asked Questions

FAQ

We're trying to update our Frequently Asked Questions regularly but if you didn't find your answer please contact us .

Yes. We work with contractors who have experience installing our cellars and we trust them. You may also use a contractor of your choice.

That is perfectly fine but consultation with us is required to explain the installation process, provide technical documentation and answer any technical questions.

Yes. A consultation is required and we strongly recommend you to attend it so you have a clear understanding of the full process, to ensure the chosen cellar type is suitable and that installation requirements are clearly understood.

Detailed technical specifications are provided with every order.

Yes. Delivery anywhere in Ireland and placement into a prepared hole are included, subject to site access. Delivery arrangements depend on cellar size, site access, and location.

Clear access for a heavy delivery vehicle is required. Exact access requirements depend on the cellar size and will be discussed in advance.

We remain available throughout the process to answer questions and provide clarification if needed.

We aim to attend the initial consultation in person whenever possible, as this is often the most effective way to assess the project and answer questions. However, this is not always possible due to distance or scheduling. In such cases, consultations are provided by phone or video call. Ongoing consultations and support are available remotely as needed throughout the process.

If the cellar is not in stock, production typically takes 4 weeks. Delivery timing is confirmed individually once production is scheduled, but usually 3-4 weeks.

Yes. We keep customers informed about production and delivery timing as the process progresses.

In Winter, the temperature that is maintained here is between 3 and 5℃. In summer, the temperature is around 12-20℃.

A humidity level of 65%-85% is considered normal, and it will never be lower. This is due to physics. When warm air from outside enters the cellar and cools down, the moisture it contains condenses, and the humidity level rises sharply. This cannot be changed without using dehumidifying equipment. Gravity ventilation works properly only when there is a difference in height between the air inlet and outlet pipes, and when there is a temperature difference between the outside and inside of the cellar.

A concrete slab is always required for cellars with vertical entrance of 1.5 x 1.5 m and 2.0 x 2.0 m. For cellars with a diagonal entrance of 2.0 x 1.75 m and Diameter-2.5 m, a concrete slab is only needed when the groundwater level can rise above the bottom of the installed cellar (1.6 m – 1.7 m from the ground surface). If there is no groundwater at this depth, a 25 cm layer of B25 dry concrete reinforced with mesh reinforcement is sufficient.

The cellar is equipped with an exhaust ventilation which maintains the appropriate microclimate inside the cellar. If there is a strong temperature difference in the area of the entrance and ventilation pipes, condensation may periodically appear, but it quickly disappears due to ventilation. Because the walls are plastic, they do not absorb moisture and do not cause mould growth.

In case of a small land plot, a cellar with a vertical entrance of 1.5 x 1.5 m or 2 x 2 m is the best choice. Installation requires a pit with dimensions of 1.9 x 1.9 m and 2.4 x 2.4 m, respectively. Such cellars may be installed under the terrace, garden house or under the garage floor. For large land plots, we recommend cellars with a sloping entrance. If the groundwater is shallow, a cellar with a sloping entrance will also be the best solution.

No, the cellar will never rise to the surface if it is installed on a concrete slab. If the groundwater level is high, the cellar shall be attached to a concrete slab that will hold it in the ground.

Yes, the basement is equipped with LED lighting as standard for all diagonal and vertical cellars. Small cellars are not equipped with LED lighting. 

Yes, each cellar is fully equipped, has a steel frame and 4 rows of shelves, exhaust ventilation, LED lamp and weather station for measuring temperature and humidity. Usually, installation of a cellar takes one day.

The contractor appointed by the customer is fully responsible for excavation, installation, and compliance with local building and safety requirements.

If installation procedures or technical guidelines are not followed, the Seller is not responsible for resulting damage or defects.

If direct placement into the excavation is not possible, the cellar will be offloaded at the nearest suitable location. Any further movement on site is the responsibility and cost of the customer.

Delivery is coordinated in advance and we allow up to 2 weeks to arrange delivery to your site. If delivery is delayed by the customer beyond an agreed timeframe, additional storage or handling costs may apply.

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LEGAL

Regulatory Documents

Regulations - these simple regulations specifying the rules for concluding sales contracts between Cellary and contractors

Definitions

  • Regulations – these regulations specifying the rules for concluding sales contracts between the Seller and Counterparties.

  • Seller – Cellary, operating as the official distributor and local partner of Natural Fridge systems in Ireland and the United Kingdom.

  • Goods – prefabricated underground cellars and related products offered for sale by the Seller.

  • Consumer – a natural person making a legal transaction with the Seller not directly related to their business or professional activity.

  • Counterparty – an entity (Consumer or entrepreneur) concluding a sales contract with the Seller.

  • Agreement – a sales agreement concluded between the Seller and the Counterparty.

  • Website – the website maintained at www.cellary.ie and related domains operated by the Seller.

  • Order – a declaration of will to purchase the Goods, submitted by the Counterparty and aimed directly at concluding an Agreement with the Seller.

Delivery

  • Prior to placing an Order, the Seller may contact the Counterparty to discuss requirements, including the appropriate size and type of cellar and basic site considerations.
  • Once the Goods are selected, the Counterparty is asked to provide their contact details and delivery address by email.
  • The Goods are delivered as fully prefabricated units, ready for installation.
  • Delivery is arranged from the manufacturer to the delivery address provided by the Counterparty.
  • The estimated delivery time is provided individually and may depend on product availability, transport conditions, and destination.
  • Delivery timing is coordinated in advance between the Seller and the Counterparty.
  • The Counterparty is responsible for ensuring suitable site access for delivery vehicles and unloading equipment.

Payment

  • After agreeing on the selected Goods, the Seller issues a proforma invoice detailing the total price, including applicable taxes and delivery costs.

  • To initiate production and delivery, a minimum advance payment of 70% of the total price is required.

  • The remaining balance is due no later than the day of delivery.

  • Payment is made by bank transfer or other agreed electronic payment method.

  • The date the Seller’s bank account is credited is considered the date of payment.

  • Prices are given in euros (EUR) and include applicable taxes, unless stated otherwise.

  • Until the full price is paid, the Goods remain the property of the Seller.

  • Failure to pay the full amount within the agreed timeframe entitles the Seller to withdraw from the Agreement.

  • Submission of a complaint does not suspend the Counterparty’s obligation to make payments on time.

Complaints

  1. The Seller supplies Goods free from physical and legal defects and is liable under statutory warranty provisions where applicable.

  2. Complaints may be submitted by the Counterparty:

    • in writing,

    • by email,

    • or in person by prior arrangement.

  3. To facilitate handling, it is recommended (but not required) that the complaint includes:

    • a description of the issue and the date it was identified,

    • the requested method of resolution,

    • contact details of the Counterparty.

  4. The Seller will respond to the complaint without undue delay, and no later than 14 calendar days from receipt.

  5. The Counterparty is required to make the Goods available at their installed location if inspection is necessary.

 

5. Guarantee

  1. The Goods are covered by a 24-month warranty from the date of delivery.

  2. The scope and conditions of the warranty are specified in the technical documentation supplied with the Goods.

  3. The warranty is valid only upon presentation of proof of purchase.

  4. The warranty does not cover damage resulting from improper installation, misuse, modifications, or failure to follow installation and usage guidelines.

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